Shipping policy
Postage
Orders are shipped using SENDLE from Hobart, TAS, Australia. Orders are processed within 48 hours of the order being placed, Monday – Saturday (between 7am and 9pm).
An email with the tracking details will be sent once your package has been collected by the courier. If you enter the incorrect address and your package is ‘returned to sender’, you will be responsible to pay the cost of postage for your package to be resent. We do not refund customer orders with incorrect address details.
Once posted the delivery of the parcel is the responsibility of our parcel carrier and not Roll Cork Co. We recommend you direct your order to an address where someone will be available to sign for it during delivery hours. If a mobile number is provided, we offer the customer the choice to provide authority to leave the parcel at the property if they are not home or if they would like this delivered to the local post office for collection. This is at your own risk we cannot be held responsible for any missing parcels.
Domestic
We ship all our products Australia wide, offering free shipping on orders $80 AUD or more. A $10.00 flat rate will be charged for all orders between $0-79.99 AUD. For standard delivery please allow between 3-13 business days. Delivery times may be extended during busy periods and/or at the time of a promotion or sale.
INTERNATIONAL (Zone 2 – ZONE 5)
International postage is available using Australia Post (standard postage) calculated rates. Please see specific shipping rates at the checkout. Costs are calculated based on total parcel weight and destination (Zone 2: Asia Pacific, Zone 3: US and Canada, Zone 4: UK and Europe, Zone 5: Rest of World):
- 0-1kg = $18.00-53.50 AUD
- 1-3kgs = $45.50-105.70 AUD
- 3-8kgs = $73.75-206.70 AUD
- 8-10kgs = $131.35-247.10 AUD
New Zealand (Zone 1)
- 0-1kg = $14.80-24.05 AUD
- 1-3kgs = $30.20-44.55 AUD
- 3-8kgs = $48.65-85.55 AUD
- 8-10kgs = $89.65-101.95 AUD
Please allow 6-12 business days (from dispatch) for your order to arrive. Some countries may incur delays. There may also be delays associated with customs in your local country. Roll Cork Co. will not be liable for such delays.
Please note: all instructions with the products will be in English only.
INTERNATIONAL DUTIES & TAXES
Roll Cork Co. will not be responsible for the payment of any customs levies, duties or taxes that may be associated with international delivery in your local country. Customers will be solely responsible for any such fees. We, therefore, ask that you please make yourself aware of them before confirming your order.
LOST OR DAMAGES PARCELS
In the event of a missing or damaged parcel, an investigation will need to be lodged with us via email hello@rollcorkco.com. It can take up to 10 business days to receive an initial update on the whereabouts of the parcel, status of the investigation and/or resolution (SLA). During this time Roll Cork Co. cannot be held responsible and cannot offer any replacement or refund (for postage only) until the parcel is located or the investigation is resolved by the parcel being delivered or deemed as 'lost'.